FAQ’s

Before you book

  • We are skilled at working with busy families wanting beautiful homes that function around the bustle of family life. We aren’t just Interior Designers; we are DIYers, all round creatives and also busy mums who understand the importance of having a home that works for you.

    We have a passionate about getting it right for you and creating designs you’ll love, that are practical and based on you and your families style. We’re not about selling you on our style, we want your home to be unique to you.

    Our service is highly personal and you’ll be in direct contact with Nat or Jen from the initial consultation right through to the finished result.

  • We specialise in family homes and, as busy mums, we can relate to your needs.

    We work locally across the Richmond, Teddington, Twickenham and St Margaret’s. We have detailed knowledge of local suppliers and tradespeople within our community and beyond.

    Our service is fast and flexible. We  schedule appointments to work around you and your family.

    Our packages offer a flat fee with no hidden costs or charges.

  • We’re experts in helping you define your style.

    We spend time at the beginning getting to know you and your family’s needs, asking lots of questions and looking at lots of inspiration pictures together to tease out what you love.

    Before we roll out the full design, you’ll receive a mood board of initial direction and you’ll be able to feedback on this until you are 100% happy.

  • We want your home to be unique and personal to you. No design is the same. Our expertise allows us to put our personal preferences aside and focus on creating a home that you’ll love.

  • Our 3 main design packages are Solo, Midi and Maxi.

    • Solo: for single-use rooms, like a bathroom, boot room or bedroom

    • Midi: for multi-use rooms, like an open-plan kitchen/dining room

    • Maxi: for larger, bespoke projects

    • Power Hour: great for solving specific issues, fast

    Many clients choose to add on the Implementation service, this is for you if you need us to project manage bringing the design to life.

  • Absolutely ! Our Maxi package is a bespoke option for full home interior design.

  • Absolutely . Pop over an email / give us a call and we can chat about your project.

    You can contact us on the following:

    jen@designandrefineinteriors.com -We will come back to you within 24 hours.

    Speak directly to Jen on 07779017888 - Monday to Friday 10 am to 5 pm.

  • Yes! You can follow the same route as the usual design services, or if you would like a bespoke offering pop over an email / give us a quick call and we can discuss your plans.

    You can contact us on the following:

    jen@designandrefineinteriors.com -We will come back to you within 24 hours.

    Speak directly to Jen on 07779017888 - Monday to Friday 10 am to 5 pm.

During your project

  • For our Solo and Midi packages, it typically takes 2-3 weeks. Once we have all the information from you, you can expect to receive the initial mood board within 5-7 working days. You’ll then have a chance to give feedback on the design direction and once you are 100% happy, we will complete the full design package within 10-15 working days. For the Maxi / bespoke projects, we’ll agree on a realistic timeline with you at the outset.

  • We will send you your designs via email in a PDF presentation format. Any paint samples or swatches we will send via post (or drop them to you).

  • Of course - you can absolutely include existing furniture within your designs, we would encourage this. As part of our initial calls, we’ll be asking for visuals and measurements of items that you want to incorporate.

  • You can communicate with us for an unlimited time during the process. Once you’ve received your designs, we offer 1 free revision for Solo and Midi packages, to ensure things are perfect for you. For Maxi / bespoke projects, we’ll agree on a realistic timeline and revisions with you at the outset.

  • We work hard to make sure we understand your needs and style so we get it right the first time and, to reassure you, we will give you an initial mood board of the design direction before we roll out the full design. Once you receive your full design, we offer one revision.

  • We’ll spend lots of time getting to know you but if there is anything you don’t like, let us know! We understand that design is a creative process, and it might take tweaks to get things perfect, that’s why we provide an initial mood board before we get carried away with the full design. This allows you time to feedback right at the beginning of the process on colour schemes, materials, furniture and overall look and feel.

  • Our design packages are for the design only and we’ll send you paint and material swatches by post (or in person). If you want help to bring the design to life, we offer a separate implementation service where we’ll project manage the whole thing.

  • You can contact us on the following:

    jen@designandrefineinteriors.com -We will come back to you within 24 hours.

    Speak directly to Jen on 07779017888 - Monday to Friday 10 am to 5 pm.

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