We collect and store the information which you give us via forms on our website or apps, such as your name, address, email address, phone number. This includes information provided at the time of registering on our site, buying a service or requesting further assistance. If you contact us, we may keep a record of that correspondence and may also ask you for information when you report a problem.

From time to time we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

We also store details of transactions you carry out through our site, including bank details, on buying a service(s).

Under GDPR, we will use the lawful basis of “contractual”, where we use contact and payment data to fulfil service orders. When we use contact, survey, or customer behaviour data for marketing reasons, the lawful basis will be “consent”, or “legitimate interest”. If you would like further information, please contact us using the details within this privacy statement.

We may collect information you enter into a form on our site so that we can contact you in relation to the nature of your attempted transaction, even if you don't confirm the transaction. We may also send operational emails to enquire as to why the purchase was not completed, which you can opt-out of any time.

We share your information with third parties and partners for the following purposes:

Admin and certain aspects of our service, providing you with the products ordered via our website, such as completing of your service order, taking payments, managing payment disputes and gathering feedback via a review site to assess your experience of our products and services.

Where we are required to disclose information by law.

Where we have your permission to such as to display your feedback, testimonials and / or photos.

To ensure our site is represented in the most effective way for you.

To notify you about changes to our service.

To carry out our obligations arising from any contracts entered into between you and us.

We may use your information to send you marketing emails, direct mail, call you or send SMS messages with details of our goods or services which may be of interest to you, including information about special offers or promotions. If you would like to opt out please contact us on jen@designandrefineinteriors.com.

We may use your IP address to recognise you when you visit, or return to our website or apps. This allows us to track anonymised traffic and usage patterns, prevent or detect fraud and help us improve our service. We may use cookies to do this. See below the Privacy Statement.

If you supply us with a friend’s email address for any "Refer A Friend" programmes, we will use that email address only to send a special offer to your friend. We will provide your name in the offer email to your friend, so that they know where we dot their contact details from.

We may use information we collect on you to recommend you other services, to improve our offering for you and other customers and to provide you with promotional deals. We may periodically send promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided.

Every so often we may use your information to contact you for market research purposes to ensure we are giving you the best service possible.

We retain your data during a period of 36 months months after registering. We do that in order to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.

Security is a high priority for us. We take appropriate precautions to protect personal data. We will make every effort to look after your data and treat it with the respect it deserves.

Your data will be transferred, stored and /or processed outside the European Economic Area ("EEA") as our suppliers sometimes operate from outside of the EEA. Such staff maybe engaged in, among other things, the fulfillment of your service, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

If we have given you / or if you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We will not share this password with anyone and we ask you not to share a password with anyone.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any process is at your own risk while transmitting data via the internet. D&R are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic safeguards.

Our website may contain links to other websites or social media platforms of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that external website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. Once you have left our site you should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information. If you have previously agreed to D&R using your personal information for direct marketing purposes, you may change your mind at any time. In this case please email us to let us know in writing.

We will not sell, distribute or lease your personal information to third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you do so please email to request access clearly stating what information you need. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

If you are unsure about any of the information set out in this privacy policy please email jen@designandrefineinteriors.com to discuss further.

We and /or third parties use cookies and other tracking technologies on our website. A cookie is a small file of letters and numbers that is sent to your computer. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. If you agree, the cookies will allow web applications to respond to you as an individual based on your web behaviour. The web application will tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies are used on this website for the following purposes:

Preferences: Cookies help us provide you with a better site, by enabling us to monitor which pages you find useful and which you do not. They also enable us to recognise when you return to our site and customise our site to your personal preferences.

Session cookies: We use session cookies to enable the website to keep track of your movement from page to page and store your selections so you do not get asked repeatedly for the same information. These cookies allow you to proceed through many pages of the website quickly and easily without having to authenticate or reprocess each new area you visit. For example, the session cookie remembers your shopping cart selection so will have the items you selected when you are ready to check out.

To identify which pages are being used: This helps us analyse data about web page traffic and improve our site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Google Analytics cookies: Google sets persistent cookies (up to two years) to recognise and count the number of website visitors as well as providing other information about the visit such as duration, route through the website and what sites the visitor came from. This information helps us to improve the way our website works, for example by making sure users find what they need easily. Click here for more information about GA cookies. Click here to opt out of GA cookies.

Social media cookies: We may use various social media and other third party features on our website including like button from Facebook, follow button from Twitter), Pin It button from Pinterest, embed button from YouTube and the like button on Instagram. These features may involve the relevant companies using cookies or linking your visit with cookies previously placed by them on your computer in order for them to collect information relating to your visit to our website or your interaction with their services or otherwise.

For any questions or queries please contact us on: jen@designandrefineinteriors.com.